E- banking Security | Societe Generale Montenegro
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E- banking Security

Trusteer Rapport

Societe Generale banka Montenegro, in cooperation with IBM company which is a leading provider in the field of protection against online financial frauds and protection of electronic data, starting from 04.04.2016 will make available to its customers Trusteer Rapport application which removes from the computer existing viruses, prevents access to new viruses and disables to fault sites to misuse mark and name of the bank.  
See installation instruction (for retail clients) here.

See installation instruction (for corporate clients) here.


Make sure you enjoy the benefits of e-banking, and be careful not to fall into the trap of abuse on the internet. Avoid online scams, and keep your money on your account, strictly following the simple rules of safe use of electronic banking

Warning: The current computer viruses "CryptoWall" and "lucky" can cause damage to your computer and restrict access to data stored on it, if you do not take precautions. Viruses are usually available via e-mail  with   malicious "link", "Word" or .Pdf document attached. We recommend that you:

  • Never open an attachment that came from a completely unknown person;
  • If you still open a document and you notice unusual behavior of your computer, such as a large deceleration or impossibility of opening regular documents, do not shut down the computer, but disconnect the power cable from your computer and look for IT assistance

Keep your code and password confidential!

  • Your password is your security and must not be disclosed to anyone;
  • The Bank will never directly ask for information related to your accounts and bank cards to your personal e-mail addresses;
  • Change the secret code at least twice a year;
  • Do not use your date of birth;
  • Keep your log in password on safe

Access account from a secure location!

  • Do not access the bank website from public places, such as Internet cafes;
  • Make sure that you log out
  • Sign out of account by clicking button "exit" in the upper right corner of the screen
  • Never quit the account by clicking on the red cross to close the browser (browser)

Avoid suspicious e-mails!

If you receive an e-mail requesting to: confirm your card number, provide your password for our E-banking site or follow a link to a copy of the Bank's site, we recommend the following:

  • Do not open any of the offered links,
  • Do not try to open attachments,
  • Do not respond to these e-mails,
  • Do not call the phone number indicated in e-mail,
  • Delete these emails,
  • Change the secret password by clicking on the field "Reset password".

Secure your device from viruses!

Regardless of the access to the Internet, make sure that you protect your device from Trojans and other forms of viruses that could permanently destroy your device or be used to access your financial data, in the following way:

  • Install a firewall and update antivirus software.
  • Do not open emails from unknown sender with the text "Re: Hello" or "Re: Your document" or "Re: Your document is attached." These e-mails are coming even from known addresses of the senders and contain attachments with viruses. Delete this e-mail immediately.
  • Do not open e-mails with a reminder that you have to pay the bill and do not open the links in the email.
  • Do not open the attached documents marked as  .cab or .exe ...
  •  Do regular back-up of your system and data to avoid consequences due to virus attacks

Identified threats

One of the identified frauds in the field of online banking is  known as spoofing and phishing. Spoofing or phishing is based on e-mail which reminds on e-mail of the company, or a bank whose client you are or e-mail of one of your acquaintances. E-mail contains a link that directs you to a fake site with a request to enter the access codes (phishing - data collection). If you disclose your information, you will become a victim of fraud.

How to be protected?

  • Carefully check the identity of the sender as well as the site address;
  • Fake site is by rule different from the real one, although the cashed address may look like the real one;
  • Keep the home page of the site of your bank in your favorites as well as all other websites that you use for internet purchases (eg. travel agencies, bids).
  • Do not open links that look suspicious;
  • If you have the slightest doubt, immediately delete the e-mail;

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